Willbe – Perimenopause Experts

Privacy Policy

How We Obtain Your Personal Data

Information provided by you: You provide us with personal data in the following ways:

• By completing a health questionnaire
• By signing a terms of engagement form
• During a consultation
• Through email, over the telephone, or by post
• By online payment

This may include the following information:

• Basic details such as name, address, contact details, and next of kin
• Details of contact we have had with you such as referrals and appointment requests
• Health information including your previous medical history, dietary, lifestyle, supplement and medicine details, biochemical test results, clinic notes, and health improvement plans
• GP contact information
• Bank details

We use this information to provide you with direct healthcare. 

This means that the legal basis of our holding your personal data is for legitimate interest. 

Following completion of your healthcare, we retain your personal data for the period defined by our professional association. This enables us to process any complaint you may make. In this case, the legal basis of our holding your personal data is for contract administration.

Information we get from other sources:

We may obtain sensitive medical information in the form of test results from biochemical testing companies. We use this information to provide you with direct healthcare. This means that the legal basis of our holding your personal data is for legitimate interest.

We may obtain sensitive information from other healthcare providers. The provision of this information is subject to you giving us your express consent. If we do not receive this consent from you, we will not be able to coordinate your healthcare with that provided by other providers, which means the healthcare provided by us may be less effective.

 How we use your personal data:

We act as a data controller for the use of your personal data to provide direct healthcare. We also act as a controller and processor in regard to the processing of your data from third parties such as testing companies and other healthcare providers. We act as a data controller and processor in regard to the processing of credit card and online payments.

We undertake at all times to protect your personal data, including any health and contact details, in a manner consistent with our duty of professional confidence and the requirements of the General Data Protection Regulation (GDPR) concerning data protection. We will also take reasonable security measures to protect your personal data storage.

We may use your personal data where there is an overriding public interest in using the information, e.g., in order to safeguard an individual, or to prevent a serious crime. Also, where there is a legal requirement such as a formal court order. We may use your data for marketing purposes such as newsletters, but this would be subject to you giving us your express consent.

Do you share my information with other organisations?

We will keep information about you confidential. We will only disclose your information to other third parties with your express consent with the exception of the following categories of third parties:

• Any contractors and advisors that provide a service to us or act as our agents on the understanding that they keep the information confidential.
• Anyone to whom we may transfer our rights and duties under any agreement we have with you.
• Any legal or crime prevention agencies and/or to satisfy any regulatory request if we have a duty to do so or if the law allows us to do so.
• We may share your information with supplement companies, pharmacies, and biochemical testing companies as part of providing you with direct healthcare. We will not include any sensitive information.
• We will seek your express consent before sharing your information with your GP or other healthcare providers. However, if we believe that your life is in danger, then we may pass your information onto an appropriate authority (such as the police, social services in the case of a child or vulnerable adult, or GP in case of self-harm) using the legal basis of vital interests.
• We may share your case history in an anonymised form with our peers for the purpose of professional development. This may be at clinical supervision meetings, conferences, online forums, and through publishing in medical journals, trade magazines, or online professional sites. We will seek your explicit consent before processing your data in this way.

What are your rights?

Every individual has the right to see, amend, delete, or have a copy of data held that can identify you, with some exceptions. You do not need to give a reason to see your data.

If you want to access your data, you must make a subject access request in writing to [email protected].

Under special circumstances, some information may be withheld.

We shall respond within 20 working days from the point of receiving the request and all necessary information from you.

Our response will include the details of the personal data we hold on you including:

• Sources from which we acquired the information.
• The purposes of processing the information.
• Persons or entities with whom we are sharing the information.

You have the right, subject to exemptions, to ask to:

• Have your information deleted.
• Have your information corrected or updated where it is no longer accurate.
• Ask us to stop processing information about you where we are not required to do so by law.
• Receive a copy of your personal data, which you have provided to us, in a structured, commonly used, and machine-readable format and have the right to transmit that data to another controller, without hindrance from us.
• Object at any time to the processing of personal data concerning you.

We do not carry out any automated processing which may lead to automated decision based on your personal data.

If you would like to invoke any of the above rights, then please write to the Data Controller at [email protected] or via our postal address: Willbe Group Limited, Forma House, 40 Bowling Green Lane, London, EC1R 0NE.  UK.

What safeguards are in place to ensure data that identifies me is secure?

We only use information that may identify you in accordance with GDPR. This requires us to process personal data only if there is a legitimate basis for doing so and that any processing must be fair and lawful.

Within the health sector, we also have to follow the common law duty of confidence, which means that where identifiable information about you has been given in confidence, it should be treated as confidential and only shared for the purpose of providing direct healthcare. We will protect your information, inform you of how your information will be used, and allow you to decide if and how your information can be shared.

We also ensure the information we hold is kept in secure locations, restrict access to information to authorised personnel only, and protect personal and confidential information held on equipment. We ensure external data processors that support us are legally and contractually bound to operate and prove security

Cookie Policy

Our website and platform, https://mywillbe.co.uk and group site https://mywillbe.com (“Willbe Platform”), use cookies and similar technologies. Please read this Cookie Policy carefully and ensure that you understand it. Your acceptance of this Cookie Policy is deemed to occur if you continue using our Willbe Platform. 

Where we refer to “Willbe, we, us or our”, we mean Willbe Group Limited (UK Companies House: 13996576).

If you do not agree to our Cookie Policy, please stop using our Willbe Platform immediately.

What are cookies?

Cookies are small files that are placed on your computer, mobile device, or any other device by a website, containing details of your browsing history on that website among its many uses. They help improve your experience by remembering your preferences and enabling functionality.

Do we use cookies?

Yes. Our Willbe Platform uses cookies to distinguish you from other users. This helps us provide the best possible experience and allows us to further develop and improve our Willbe Platform.

Types of cookies we use:

Strictly Necessary Cookies:

Purpose: These cookies are essential to provide you with services available through the Willbe Platform and enable you to use some of its features. They help authenticate users and prevent fraudulent use of user accounts. Without these cookies, the services you have asked for cannot be provided.

Duration: Session cookies that expire once you close your browser.

Example: Authentication cookies.

Analytical/Performance Cookies:

Purpose: These cookies allow us to recognise and count the number of visitors and see how visitors move around our website. This helps us improve the way our Willbe Platform works, for example, by ensuring that users find what they are looking for easily.

Duration: Persistent cookies that stay on your device for a set period or until you delete them.

Example: Google Analytics cookies.

 Functionality/Preference Cookies:

Purpose: These cookies enable us to personalise our content for you and remember your preferences (e.g., language or region). The purpose is to provide you with a more personal experience and to avoid you having to re-enter your preferences each time you use the Willbe Platform.

Duration: Persistent cookies.

Example: Language preference cookies.

 Marketing/Advertising Cookies:

Purpose: These cookies are used to deliver advertisements relevant to you and your interests. They remember that you have visited a website and this information is shared with other organisations such as advertisers.

Duration: Persistent cookies.

Example: Third-party advertising cookies.

 Targeting Cookies:

Purpose: These cookies record your visit to the Willbe Platform, the pages you have visited, and the links you have followed. We will use this information to make the Willbe Platform and the advertising displayed on it more relevant to your interests.

Duration: Persistent cookies.

Example: Cookies that track pages visited for retargeting ads.

 Third-Party Cookies:

Some content or applications, including advertisements, on the Willbe Platform are served by third parties, including advertisers, ad networks and servers, content providers, and application providers. These third parties may use cookies alone or in conjunction with web beacons or other tracking technologies to collect information about you when you use our website.

We do not control these third parties’ tracking technologies or how they may be used. If you have any questions about an advertisement or other targeted content, you should contact the responsible provider directly.

 Managing and Deleting Cookies:

You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser settings. Since each browser is a little different, please refer to your browser’s Help Menu to learn the correct way to modify your cookies.

If you turn cookies off, some of the features that make your site experience more efficient may not function properly.

For the Chrome web browser, please visit Clear cache & cookies – Computer – Google Account Help.

For the Internet Explorer web browser, please visit How to delete cookie files in Internet Explorer – Microsoft Support

For the Firefox web browser, please visit Clear cookies and site data in Firefox | Firefox Help (mozilla.org).

For the Safari web browser, please visit Clear cookies in Safari on Mac – Apple Support (UK).

For any other web browser, please visit your web browser’s official web pages.

 Changes to the Cookie Policy:

We may update this Cookie Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We encourage you to review this page periodically for the latest information on our cookie practices.

Contact Us:

If you have any questions or concerns about this Privacy Policy or Our Cookie Policy please contact us at:

Email: [email protected]

Address: Willbe Group Limited, Forma House, 40 Bowling Green Lane, London, EC1R 0NE.  UK

Last updated:  May 2024