Willbe. Menopause Testing

Terms of Use

Willbe – Perimenopause Experts

Terms of Use


Welcome to Willbe’s website (the “Site”). These terms of use (“Terms”) govern your use of our Site, operated by Willbe Group Limited (UK Companies House: 13996576). By accessing or using the Site, you agree to comply with and be bound by these Terms. If you do not agree with these Terms, please do not use our Site.


  • “We”, “us”, “our”: Refers to Willbe Group Limited.
  • “You”, “your”: Refers to the user or viewer of our Site.

Use of the Site

  1. Eligibility: You must be at least 18 years old to use this Site. By using this Site, you represent that you meet this age requirement.
  2. Access: We grant you a limited, revocable, non-exclusive, non-transferable license to access and use the Site for personal, non-commercial purposes. We reserve the right to withdraw or amend the services we provide on the Site without notice.
  3. Prohibited Uses: You agree not to use the Site for any unlawful purpose or in any way that could damage, disable, overburden, or impair the Site. This includes, but is not limited to, hacking into the Site, using automated means to access the Site, or infringing any third party’s intellectual property rights.

Intellectual Property Rights

  1. Ownership: All content on the Site, including but not limited to text, graphics, logos, images, and software, is the property of Willbe Group Limited or its licensors and is protected by UK and international copyright, trademark, and other intellectual property laws.
  2. License: You are granted a limited license to access and use the content on the Site for personal, non-commercial purposes. You may not copy, reproduce, distribute, or create derivative works from the content on the Site without our prior written consent.

Medical Disclaimer

  1. General Information: The information provided on this Site is for general informational purposes only and is not intended as, nor should it be considered a substitute for, professional medical advice, diagnosis, or treatment.
  2. No Doctor-Patient Relationship: Your use of the Site does not create a doctor-patient relationship between you and any healthcare professional affiliated with our Site.
  3. Consultation with Healthcare Professionals: Always seek the advice of your doctor or other qualified health provider with any questions you may have regarding a medical condition.

User Contributions

  1. Content Standards: Any content you upload or post to the Site must comply with these Terms and with applicable laws and regulations. You are responsible for ensuring that your contributions do not infringe any third party’s rights.
  2. Rights Granted: By submitting content to the Site, you grant us a worldwide, non-exclusive, royalty-free, perpetual, transferable license to use, reproduce, distribute, prepare derivative works of, display, and perform that content in connection with the Site and our business.


Your use of the Site is also governed by our Privacy Policy, which is incorporated into these Terms by this reference. Please review our Privacy Policy to understand our practices regarding your personal data.

Limitation of Liability

  1. No Warranty: The Site is provided on an “as is” and “as available” basis. We make no representations or warranties of any kind, express or implied, as to the operation of the Site or the information, content, or materials included on the Site.
  2. Limitation of Liability: To the fullest extent permitted by law, we will not be liable for any damages of any kind arising from the use of the Site or from any information, content, or materials included on the Site.


You agree to indemnify, defend, and hold harmless Willbe Group Limited, its officers, directors, employees, agents, and affiliates from and against any and all claims, liabilities, damages, losses, costs, expenses, or fees (including reasonable attorneys’ fees) that arise from your use of the Site or your violation of these Terms.

Governing Law

These Terms are governed by and construed in accordance with the laws of England and Wales. Any disputes arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

Changes to the Terms

We may revise these Terms from time to time by updating this page. Your continued use of the Site after changes are made will constitute your acceptance of the revised Terms. Please check this page periodically for updates.

Contact Us

If you have any questions or concerns about these Terms, please contact us at:

  • Email: [email protected]
  • Address: Willbe Group Limited, Forma House, 40 Bowling Green Lane, London, United Kingdom, EC1R 0NE

Online Sales Terms

Types of Products Sold

We sell test kits, supplements, health-related devices, and digital products through our Site.

Payment Methods

We accept payments via debit or credit card.

Order Processing

Orders are processed Monday through Friday. Orders placed on weekends will be processed on the following Monday. Orders received before 1pm UK time will be shipped the next day for next day delivery.

Shipping and Delivery

  • UK Delivery: Please allow 48 hours for delivery within the UK.
  • European Delivery: Please allow up to 4 days for delivery across Europe.
  • International Delivery: Please contact us for shipping charges and timelines to other countries.

Returns and Refunds

  • Test Kits: A restocking fee of £50 applies on all refunds requested within 14 days.  Once the test kit has been used, it is no longer refundable.  Payment will be required in full.
  • Other Products: For returns of other products, please contact our customer support team.

Customer Support

Customer support is available Monday through Friday from 8am to 6pm. You can contact us via email at [email protected]

User Accounts

You are not required to create an account to make a purchase, but you will need to open an account to complete your medical history and to view all reports.

Promotions and Discounts

On occasion, we offer discounts and promotions. Members are entitled to member benefits.

Data Collection and Usage

Please see our Privacy Policy for information on how we collect and use customer data.

Subscription Services

Members of our subscription service should consult their subscription terms for more information. Contact details are provided in the Contact Us section below.

General Provisions


Willbe can terminate your access and use of the Site at any time and without notice if it is deemed that you have breached these Terms or uploaded any material or done anything to the Site that is false, misleading, or against the law, or for any other reason it determines is inappropriate.

Prohibited Activities

You may only use the Site for lawful purposes. You must not use the Site in any way that breaches any applicable local, national, or international law or regulation, or in any way that is unlawful or fraudulent, or has any unlawful or fraudulent purpose or effect.


We do not guarantee that the Site will be secure or free from bugs or viruses. You are responsible for configuring your information technology, computer programs, and platform to access the Site and should use your own virus protection software.

Linking to the Site

You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it. We reserve the right to withdraw linking permission without notice.

Data Protection

To enable us to fulfill our services, it may be necessary to collect and use personal data from you. Further details on how we may use any such personal data can be found in our Privacy Policy. This Policy is incorporated into these Terms by reference herein.


  • Updates to these Terms: You agree that we may update these Terms from time to time when it is necessary and reasonable to do so.
  • Assignment and Transfer: Willbe may freely assign or transfer its rights and obligations under these Terms.
  • Severance: Each paragraph of these Terms operates separately. If any court or relevant authority decides that any of them is unlawful or unenforceable, the remaining terms will remain in full force and effect.
  • Third Party Rights: These Terms are between you and us. No other person has any rights to enforce any of its terms.
  • Governing Law and Jurisdiction: If you are a consumer, please note that these Terms of use, their subject matter, and their formation, are governed by English law. You and we both agree that the courts of England and Wales will have exclusive jurisdiction except that if you are a resident of Northern Ireland you may also bring proceedings in Northern Ireland, and if you are resident of Scotland, you may also bring proceedings in Scotland.

If you are a business, these Terms of use, their subject matter, and their formation (and any non-contractual disputes or claims) are governed by English law and subject to the exclusive jurisdiction of the courts of England and Wales.

Contact Us:

If you have any questions or concerns about these Terms of Use, please contact us at:

Email: [email protected]

Address: Willbe Group Limited, Forma House, 40 Bowling Green Lane, London, EC1R 0NE.  UK

Last updated:  May 2024